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Who are you caring for?
Which best describes their mobility?
How well are they maintaining their hygiene?
How are they managing their medications?
Does their living environment pose any safety concerns?
Fall risks, spoiled food, or other threats to wellbeing
Are they experiencing any memory loss?
Which best describes your loved one's social life?
Acknowledgment of Disclosures and Authorization
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
Remember, this assessment is not a substitute for professional advice.
Share a few details and we will match you to trusted home care in your area:
She thought she paid $91. Contract says 48 hour right of refusal, but I didn't catch the sale on her bank account until 9 days later. Vacuum company refuses to take it back! What can I do?
Contact the bank or credit card company and tell them what happened. Tell them they are NOT to release the funds - you are not going to pay it. If it has already been taken out of the account, then contact the Better Business Bureau and also an attorney. There may also be a state Attorney General who might be able to help you. Another possibility is to contact your state senator and assemblyman as often they can help. Or you might have to get an attorney to sue them.
I have something to add. Find out who/where the top person, i.e. CEO of the company is located. Send a very detailed letter with all facts and figures. Threaten to sue the CEO personally and also threaten to sue the company as a CLASS ACTION SUIT. Tell them if they did this in this instance, they most likely have done so to other people. Also speak with an attorney. Many years ago when I first became a Power of Attorney, my client was badly wronged and I fought and fought to no avail - until I wrote a registered letter to CEO that ONLY he could sign as having received - no one could open the letter but him that way and intercept it. Well, I won, got $l00,000 back and won a lot more before I closed the case. It takes work, time and dedication but rest assured, the little guys CAN WIN.....I DID!
Something similar happened to my mother with a home security company. We called the company and did not get refunded. I contacted my mother's charge card company and explained the situation. They were great and immediately stopped payment. Additionally, my brother wrote our state's Attorney General with the details of situation, including my mother's dementia diagnosis. The Attorney General's office investigated and sent a letter to the company and to us. We were amazed. Good luck.
Ah, Consumer Law. Check out the revised code in your state and see what it has to say and if there is something about taking advantage of someone's mental capacity...is the memory issue obvious? That's one idea. The other is to let them know you'll be contacting the local consumer radio at your local TV station to investigate...
You should attempt to work with the financial institution that the purchase was made from, i.e. credit card or debit card issued via that bank. They may work with you, especially if you've been a long-time client. This is elder abuse and companies target elders.
Most communities have a consumer advocate as part of the local news station. Call them. Often, a company will do the right thing, rather than getting a bunch of bad press.
Call Ombudsman's office for your area. Call the state representative for your area. Call a news station that has an investigative reporter. They will get you results.
It looks like they go by the name of aerus electrolux now. Web site states only sold by authorized stores and independent sales people. Another company to look out for is kirby, just the phone calls soliciting a demonstration are high pressure. Took a threat of contacting attorney general for them to stop calling daily. Sorry to hear your cousin was taken by the repairman.
Serenamon: Even though 9 days have transpired, see if you can apply a stop payment on that check! Explain the entire situation to the bank that the person writing the check is an elder (and shouldn't be in control of any more check writing, btw) and they may be more inclined to help you through this mess.
Apparently they understand what a bad review from the BBB is able to do to there ability to do business. I am happy that your aunt is getting her money back.
Can they fix the vacuum that was sold with a promise of lifetime usage?
Really pleased to hear that your cousin will be getting her money back - please could you just tell me what BBB is, still catching up on US acronyms :)
Serenamcn, I hope that your cousin finds the best place for her. I know a facility can seem so frightening, but they can be such a blessing. Encourage her to get involved in her new community and she will adapt, even if she doesn't want to go, if it is what she needs she will eventually get over her mad. Making her room comfortable for her and joining her in activities to start the ball rolling is helpful as are cupcakes😀
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Also put up a post on the Facebook page. https://www.facebook.com/ElectroluxUS/
Can they fix the vacuum that was sold with a promise of lifetime usage?