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If you're employed by an agency or business: "Well, the thing is, I would be breaking company policy to do anything besides what your parents are paying me to do. They've really cracked down on this policy and I can't lie to them. I could lose my job and I can't risk that. I'm sure you understand."

If you're independent, then: "I just don't feel right doing that. Your parents expect me to help them and they have to come first. Anything else would take me away from doing what I'm paid to do, and that just isn't right. I'm sure you understand."

Another tactic: Say something like "Wow, you all have a lot of clothes and dishes! I know a great housekeeper and can give you her number if you want. She might be able to come by this week."
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Mysteryshopper Jul 2020
I like this method of addressing it. Make it seem like it's newly enforced from higher management or would otherwise not be the "right" thing to do. Definitely, I'm in favor of addressing this issue as I've had "extra duties" placed on me in a variety of professional (and personal) scenarios. Handling it correctly is key - especially if a paycheck is involved. If employee comes on too strong, the other party is embarrassed/hurt/angry and then no one is listening anymore. Sometimes these situations start small and one day it's out of hand. Meanwhile one party sees no problem whatsoever, but are they mean people or are they clueless?
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My parents have had a similar issue with caregivers at home. Dad is the one who needs help with all tasks except eating. Some will be helpful and do what mom asks-fix her a sandwhich too....But i am sure she asked way too much at times-feeding the cat, put bird seed in the feeder, tooo picky about the way the bed is made etc. Care manager has stepped in a few times to keep everyone happy-but only temporary fix. Some caregivers just dont like mom and it shows-wants to micro manage every one all day long. If you have a care manager now is the time to get a list together of your job responsibilities. You need to speak up now or it will be a problem with the family. Make sure that visitors and your client see the list.
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Have a frank conversation with your employers and let them know you will not be cooking and cleaning up after their family members unless they are going to pay you for it. A little communication goes along way.
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Be open and honest with them and tell them how you feel. You are not a maid. You are not cleaning up after son and wife and kids. Period. Your job is to take care of the elderly parents only. You don’t need to do FAVORS for the son, wife and kids. Be upfront with them.
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I have to agree with Florida. Just because family is visiting does not mean you are off the clock. However you are not to do anything for visiting family...no laundry, no cleaning up after them. If you want to be off, request time off.
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There are 2 issues: “Why can't they just stay and do fun things/ take care of their folks at home?” ‘Fun things’ are OK, but you are paid to take care of their folks at home, and they are probably paying, one way or another (insurance isn’t free). Family holidays are precious, and they are allowed to see more of their folks while having as good a holiday as they can.

The other issue is the extra work for you. If it takes extra time for you, yes you should charge for it. If it’s trivial, try to forget it. The real problem may be in the way they are treating you, as a maid, instead of being grateful for the favor you are doing them. Can you talk to them about that? Could they take over some of the work, in exchange for what you are doing? Perhaps son and wife could cook a few times – eg special dishes the parents used to like. Or a gift for you. Or even sincere thanks! Being resentful may be making everything worse.

PS On a personal note, my DH2 is extraordinarily competent at most tasks around the house, and when we first got together was very happy to help my daughters, one of whom I now have real difficulty with. Their relationship came to an abrupt halt when daughter started treating him like she would treat a tradesman (and not like how I treat a tradesman, I should add). Inter personals make a huge difference to willingness to do extra jobs.
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FloridaDD Jul 2020
NO, OP is not entitled to a gift or the relatives to cook for her.  If my mom's caregiver asked for that, I would be calling the agency.  

There is no need for adult children to be grateful, they should have a matter of fact relationship.  OP should not be expected to clean for the anyone other than the LO,  but she should not expect anything for what she does for the elderly LO.  She is paid for that.   If she cannot accept that, she needs to look for other employment.
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I think that you need to approach this as a negotiation rather than an ultimatum, I hope that this visit isn't within the next few days so you have time for that. I would be straightforward in telling them that their presence in the home makes extra work for you and that when you were hired caring for extended family was not part of the bargain you agreed to (it wasn't I hope). Mention that you would be willing to take your vacation when they are there, if you wish you can negotiate being available for a few hours for certain things that they are not comfortable with (bathing?). Hopefully they are just clueless and this issue hasn't occurred to them and are not the kind of people who use others.
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FloridaDD Jul 2020
Many relatives will want to see how the caregiver interacts with the LO and will not want her to take vacation while they are there.  Most of the suggestions I see here are totally focused on the caregiver, and the relatives can have legitimate concerns.   Depending on OPs contract, she can say I wont do your laundry, etc (but then she has to share washer/dryer/dishwasher -- I hope they have dishwasher).
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I think if you play this game of I will be taking time off, they will amend your agreement as to notice you must give before taking time off.   Frankly, they have every right, if you are getting paid, to expect you to care for their elderly parents.   We had one caregiver who tried this stunt, and we told the agency if she does not want to work we will find someone else.  

As to not doing their laundry or dishes, you can try and hold the line on that, but then you may find them looking for someone else.  I would also add, you may need to remember that you are now sharing the house with two more people.   So if you do not do so already, you will need to rinse dishes and put in dishwasher, not let them pile up.  You have to share washer/dryer. 
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Sasha17 Jul 2020
I don't see anywhere that the caregiver lives in her clients' home or that she works through an agency. Even if she does, she has NO obligation tend to anyone's needs but her clients' unless she agrees to do so and is paid for the extra duties.
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You do not have to do their laundry, you do not have to cook or clean for them. If you do I would tell them, hopefully prior to their arrival, that laundry service will be $XX.xx per day, cleaning will be $XX.xx per day and any other service that you provide that is not DIRECT care to the parent will be charged. Your time is scheduled and you are providing care for mom and dad so you can not do both.

You are there for their parents not to provide maid and or housekeeping services for them.
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DrBenshir Jul 2020
You have great advice: the family is coming to take care of Gran and Gramps so you won't be needed that week, right? You "don't want to get in the way and interfere with private time together". I suggest presenting it that way to your employers, and then scheduling yourself a lovely break to take care of yourself and recharge.
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Dear Gentlecare70,

"Cwillie's" and "Countrymouse's" suggestions are great ones.
Also, I think you saying/asking "I WILL be taking that time off, let me know when you need me back" is good.

I understand your resentment - most of us who get taken advantage of at one time or another feels it. The unfortunate thing about being taken advantage of is once it happens, it becomes more difficult to undo it. So if you were ever to take a similar position again for someone else, you should make everything clear (even if you have to put it in writing and have it signed) what your duties are and are not and for whom being as specific as possible - I would even have a specific section applying to guests/family members so there can be no confusion. You could actually try to put this into place now. Tell either the couple or the son or both "There seems to be some confusion about what my role and duties are as a PCA so here is a list of what I will be doing going forward". I would even begin with a paragraph regarding what a PCA is so they have a clear understanding what it actually means to be one. The old saying goes "we can't be taken advantage of if we don't ALLOW it in the first place" - this is simply a part of having boundaries/limits.

Lastly, you asked "why can't they just stay and do fun things/take care of their folks at home?" - the answer is simple - they don't want to. That is not a vacation and "play" time to them and why would they when they have you there to do their laundry and dishes etc. So they have a "free" hotel and maid service on their stay/play/vacation - sounds real good!

I hope you can get a resolution set into place and move on with taking care of this elderly couple and hope you will let us know how it goes!
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Make best friends with The Care Plan :)

Your support for the parents should all be documented; and not only so that you don't get asked to do things that aren't relevant to the job, but also so that you can't get accused of overstepping boundaries, or (God forbid, as if you would) attempting tasks which are outside your set of skills/competencies. So there are extremely good reasons for being pretty darn specific about what is and is not included.

You get all sorts with family members, do you not..? I've just a nightmare of an evening but that's in spite of the client's husband's best efforts to help. Bless the man, he even tried to fix my car, which had taken it into its little French head not to start and of course had picked a prime location with no cellphone signal of any description.

And then you get others who think you should be washing *their* car, emptying the litter tray and waiting on their guests.

I have the good fortune to work for a public sector service which has an aura of authority about it so that if clients' families don't behave themselves they get rapped over the knuckles and told it isn't acceptable. I'm sure it must be a bit different when you have a single relationship with one employer.

Still. Back to The Care Plan. Do you actually have one, written down and agreed to?
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yes, thank you! in this crazy world now with the covid, i need a break!
Should i just say "I will be taking that time off, let me know when you need me back". ?
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bevthegreat Jul 2020
That is a great idea!!!
You take Vacation at the time they arrive but, you have to be ready for them to say no that the man and wife aren't able or already have their hands full with their own children.
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Do you have somewhere else to go? If so I would consider this as your vacation time (you do get days off I hope) and ask them to let you know when you need to return to work.
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MaryKathleen Jul 2020
I love it.
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