They continue to be short of staff. One CNA feeding (3) people sometimes food is cold before they get to everybody. They change my mother and put her down for naps and they forget to turn air conditioning down, I went there tonight the air was left on 64 and my mother was cold. I called an ombudsmen couple of weeks ago and my call was never returned. The state has the staff there so bogged down with paperwork they can't do their work sufficiently. Is there anyway I can escalate addressing these problems? The nursing home is privately owned.