She has mis-used and called 911 in the past. But I couldn’t even talk to her on Mother’s Day. I sent her flowers and don’t know if she received. Shouldn’t they arrange for at least supervised dialing and access to a phone? She’s 92. I used to play with her kids and she was friends with my mom. She’s estranged from her kids and only has her Power of Attorney and me in her life. I can write her, but she has bad arthritis in her hands so she can’t write back. Feels like denial of her rights. I left message with a supervisor but I only spoke to the front desk. This place is very expensive high rise facility. Any suggestions?
At this point nothing you can really do. I would send her a card telling her you are thinking of her. You now have those small video monitors but there is some installing to do there and in an AL thats up to the family to install. And is ur friend able to learn something new?
I'd call ahead and see if their is perhaps one or two aides who would take the time to help her. Don't hold your breath--if one phone got lost, this could be a common thing.
At 92--she may find the cell phone too daunting. Doesn't she have a phone in her room? Did she have phone privileges revoked due to mis-use?
Not to make light of something that's obviously bothering you--but with the tighter restrictions, etc, these days, one patient who can't get a phone is not going to raise a lot of concern. You'll need to be her advocate.