Good morning everyone,
Over the weekend, we experienced a technical issue that prevented users from logging into the AgingCare site. The issue was fixed, but some users did not regain access immediately. Our development team did a sweep for affected users yesterday and restored their access.
If you were having issues logging in, a simple password reset will get you back into your account.
Some profile pages were showing 404 errors as part of this issue. These profile pages have been restored.
If you have further issues with seeing your profile page or logging into your account, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus
Updates on other fixes:
Our automatic spam blocker has been extra sensitive as of late and some users have been incorrectly blocked from posting. A fix for this is being coded and should be ready in approximately 2 weeks (allow a few extra days for testing and troubleshooting). If you feel you’ve been blocked in error, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus.
Message deletion is down on profile pages. A fix for this will be coded after the work on the spam blocker.
Additionally, our roadmap for the future includes building a messaging "block" feature, to stop messages from people you don't want to hear from.
In the meantime, you can hide the public messages other users have left on your wall by going to agingcare.com/profile/privacy and turning off “Show Public Messages” in your privacy settings.
We appreciate your patience, and the support you show one another on AgingCare.
-The AgingCare Tech Team
I see:
suddenly today AC fixed the Questions: edit is back, as well as names/avatars/dates.
I am using an apple iPhone.
Some users have had issues when requesting a password reset link, we've not been able to reproduce this bug on demand. If you do experience it, please send an email to us from the agingcare.com/aboutus page. That timestamp will help us track down what was going on when the issue occurred.
As a reminder, you can hide the "blue man" icon from your screen by clicking it, clicking "move/hide widget", scrolling down some more and selecting "indefinitely" and then clicking the "hide widget" button.
IMPORTANT: if you clear cache/delete cookies/use an incognito browser or a new device to view the site, you'll need to make these selections again to hide the widget.
The widget is required to meet the needs of our users with disabilities. We cannot just get rid of it across the board, each user must elect to hide it and save their preference.
Have a good week, everyone.
I left the forum in frustration, returning right now to see that it is once again fixed, and no, I did nothing to clear my cache or delete cookies.....I have a feeling this is going to be a "work in progress"....
I have tried to delete it because I keep accidentally clicking on it.
Even if it goes away temporarily, it continually pops back up, so I have learned to ignore it! LOL 😆
The same thing happens when I try to relocate it to another section of my screen. He keeps returning back to where he was before.
Thanks for fixing the avatars!
We appreciate it!
I can see them.
Some posters have changed their names several times!
Some people just use a different email address or they ask AC administrators about changing their screen name. I don’t know any other options.
Some don’t want to register with a different email address because they don’t want to lose their private messages.
This morning the tech team released several items for the forum. We fixed a bug where HTML tags were showing up in the actual text of posts. We also updated how email subscriptions work on the back end and made an improvement to moderator tools. Have a good holiday weekend, everyone.