The process was long, but several professional reports said Mom certainly needed care due to the extent of her dementia. In Ohio, I thought I could stop a cable service to her home which she hasn't lived in since 12/2022. I gave the bank the certified letter of authority. I am guardian of person as well as her estate. Why is the bank refusing to allow me to shut off the service, where she no longer lives as the bank continues to automatically send payments to her cable provider? This has been going on for months!
Often you can go online to a company website and cancel the service there. You need the account number, name and address.
When my late husband died, that was the very first thing I did was go to the local Spectrum office and cancel our service and turned in any equipment and remotes, and it was cancelled that day.
Yes, call or go to the cable service's office.
Is someone else now living in her former home? Did they just allow her service to continue?
Did your Mom have a payment portal set up for this cable service?
Please be aware that if there was "equipment" that was leased or rented to her, you will need to return it or else they will charge you the full amount for those items if you no longer have them. Keep the return receipts (my cable service lost the proof of return and I didn't keep the receipts and I had to pay the full amount for the equipment in order to cancel my service - ugh).
I can assure you that you are going to need your attorney, the one who helped you get guardianship, for a year to set up what you need. You may need to become representative payee with SS to get SS sent to new bank account. Same documents that allowed you to become guardian, along with guardianship papers taken directly to SS. Expect to wait while they get in their expert in that. I had to at San Francisco offices. No one is well staffed with knowledgeable people anymore.
You have a solid year of setting things up. Then they will run smoothly. But you may be on that cable co. phone for a full day as I was with Spectrum phone company. 10:30 a.m. to 4:30 pm. I kid you not.
Good luck. What you have chosen is a full time job for a while. Consider a licensed Fiduciary to help you in setting things up. Hourly fee about 100.00.
and is the cable sparklight?