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The client needs to call the office and let office staff know that you are not needed for that day.

I had a client like this at another agency and currently have a client that does this now. I have shown up at his home and he would not come down to open the door to let me in. One time I got to his home, and he called the office the exact time I was due to get there. I'm noticing that he calls off at least one day a week I'm scheduled to work with him. Work piles up with dirty dishes and trash is all over the floor. I'm ready to get rid of this client. Sudden call offs are annoying and plus it shortens your check. This happens a lot when a person is not paying for a service. It keeps an aide tied up from helping someone who really needs and would appreciate the help. This same client got a free cooked turkey with all of its trimmings. He ate a few slices and had me take the entire turkey to the trash can. He got rid of the stuffing and everything else the next day. Now, there is a family who probably went without a meal and could have enjoyed a twenty pound turkey.

Some agencies will compensate you for missed hours especially when you show up and the client either is not home or refuse to open the door. Now if they are in the hospital, you may not get paid other than for travel time.
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JoAnn29 Dec 9, 2024
Why would any charity give a 20lb turkey to one person?
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You will need to have a talk with your clients.
If you are working independently, that is to say a private hire--you will set what your limits are, and your availability.

If you require a certain number of hours (some agencies insist on four hours a week, three days a week minimum) in order to live then that is what you explain.

I can understand if this happens seldom, or happens, let us say when the elder goes to hospital and some such, but just to cancel you when you have no other job lined up because THIS Job is lined up, then that isn't fair.

I would say that you expect a schedule made one month in advance. If cancellations are necessary you might ask for 1/2 your salary or 1/4 you salary, and let the client know that you cannot continue with people who cancel you frequently.

This is all quite difficult for you to work out, what might work for you; and the rules need to be discussed ahead of time.
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