Making contact I advised the staff I would call back w/surgery info. I did apprx 2 mos later. The facility is now owned by a different corp. Here is the kicker. When you leave a message an unkn/name/number calls you back. I do not answer those calls and they do not leave messages.. I emailed the facility and was advised to call their 800#. Ok I then contacted another facility one of the most "expensive in the state" and yes the same thing. If you need to reach them you call an offshore call center.
Yes, this is the experience, and it is quite tragic. The aging populace now represents BIG MONEY and the BIG BIG BOYS want it all.